:root{--bg:#0f1f17;--bg-elevated:#163024;--surface:#1c3a2c;--text:#f2f7f3;--text-muted:#a8c0b2;--accent:#2f6b4f;--accent-soft:#3d8a65;--danger:#c45c4a;--border:#2a4a38;--card:#14281e;color:var(--text);background:var(--bg);font-family:system-ui,-apple-system,Segoe UI,Roboto,Ubuntu,Cantarell,sans-serif;line-height:1.45}*,:before,:after{box-sizing:border-box}html,body,#root{background:var(--bg);min-height:100dvh;color:var(--text);-webkit-tap-highlight-color:transparent;margin:0}body{padding:env(safe-area-inset-top) env(safe-area-inset-right) 0 env(safe-area-inset-left);overflow-x:hidden}a{color:var(--accent-soft)}button,input,select,textarea{font:inherit}.app-shell{min-height:100dvh;display:flex}.app-column{flex-direction:column;flex:1;min-width:0;display:flex}.app-main{min-width:0;padding:16px;padding-bottom:calc(88px + env(safe-area-inset-bottom));flex:1}.app-main--immersive{padding:0}.app-shell--immersive .app-main{min-height:100dvh}.app-nav{padding:6px 2px calc(6px + 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0}.auth-page{min-height:100dvh;padding:24px;padding-bottom:calc(24px + env(safe-area-inset-bottom));background:radial-gradient(ellipse at top, #1c3a2c 0%, var(--bg) 55%);justify-content:center;align-items:center;display:flex}.auth-stack{flex-direction:column;gap:12px;width:100%;max-width:400px;display:flex}.auth-card{background:var(--bg-elevated);border:1px solid var(--border);border-radius:16px;width:100%;max-width:400px;padding:28px 24px}.auth-logo{object-fit:contain;width:72px;height:72px;margin:0 auto 12px;display:block}.auth-brand{text-align:center;margin:0 0 20px;font-size:1.5rem;font-weight:700}.pwa-banner{background:var(--bg-elevated);border:1px solid var(--border);border-radius:14px;align-items:center;gap:10px;padding:12px;display:flex}.pwa-banner__icon{border-radius:8px;flex-shrink:0;width:40px;height:40px}.pwa-banner__body{flex-direction:column;flex:1;gap:2px;min-width:0;display:flex}.pwa-banner__body strong{font-size:.9rem;line-height:1.2}.pwa-banner__body 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(display-mode:standalone),(display-mode:fullscreen),(display-mode:minimal-ui){.pwa-banner{display:none!important}}.loader{min-height:40vh;color:var(--text-muted);flex-direction:column;justify-content:center;align-items:center;gap:12px;display:flex}.row-actions{flex-wrap:wrap;gap:8px;margin-top:8px;display:flex}.chat-shell{max-width:960px;height:calc(100dvh - 32px - 88px - env(safe-area-inset-bottom));flex-direction:column;min-height:420px;margin:0 auto;display:flex}.app-main--immersive .chat-shell{max-width:none;height:100dvh;min-height:100dvh;margin:0}.chat-shell--list{max-width:520px;height:auto;min-height:0}.app-main--immersive .chat-shell--list{max-width:520px;height:auto;min-height:0;margin:0 auto}.chat-header{border-bottom:none;flex-shrink:0;grid-template-columns:40px minmax(0,1fr) auto;align-items:center;column-gap:12px;margin-bottom:0;padding:4px 2px 14px;display:grid}.chat-header__back{border:1px solid var(--border);width:40px;height:40px;color:var(--accent-soft);background:0 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transparent)}.chat-status--resolved:before{background:var(--text-muted)}.chat-header__actions{flex-shrink:0;justify-content:flex-end;align-items:center;gap:10px;margin:0;padding:0 2px 0 8px;display:flex}.chat-header__agent{align-items:center;gap:6px;min-width:0;max-width:148px;display:flex}.chat-header__agent-avatar{object-fit:cover;border-radius:50%;flex-shrink:0;width:22px;height:22px}.chat-header__agent-avatar--fallback{background:color-mix(in srgb, var(--accent) 30%, var(--surface));color:var(--accent-soft);justify-content:center;align-items:center;display:inline-flex}.chat-header__agent-name{color:var(--text-muted);white-space:nowrap;text-overflow:ellipsis;font-size:.8rem;font-weight:500;overflow:hidden}.chat-list-intro{color:var(--text-muted);margin:0 0 16px;font-size:.95rem}.chat-new-btn{width:100%;margin-bottom:16px}.chat-conversation-list{flex-direction:column;gap:8px;display:flex}.chat-conversation-item{background:var(--card);border:1px solid var(--border);color:inherit;border-radius:14px;align-items:flex-start;gap:12px;padding:16px;text-decoration:none;transition:border-color .15s,background .15s;display:flex}.chat-conversation-item:hover{border-color:var(--accent);background:var(--bg-elevated)}.chat-conversation-avatar{background:color-mix(in srgb, var(--accent) 35%, var(--surface));width:42px;height:42px;color:var(--accent-soft);border-radius:12px;flex-shrink:0;justify-content:center;align-items:center;display:flex}.chat-conversation-body{flex:1;min-width:0}.chat-conversation-top{flex-wrap:wrap;justify-content:space-between;align-items:center;gap:12px;margin-bottom:8px;display:flex}.chat-conversation-top .chat-status{margin:0 4px 0 0}.chat-conversation-top 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var(--border);color:var(--text);border-bottom-left-radius:5px}.chat-bubble__content{white-space:pre-wrap;font-size:.95rem;line-height:1.4}.chat-bubble__attachments{flex-direction:column;gap:8px;margin-bottom:6px;display:flex}.chat-bubble__attachments:last-child{margin-bottom:0}.chat-bubble__image-link{border-radius:10px;max-width:240px;display:block;overflow:hidden}.chat-bubble__image{object-fit:cover;width:100%;max-height:220px;display:block}.chat-bubble__audio{width:min(240px,100%);max-width:100%}.chat-audio{align-items:center;gap:8px;width:min(100%,340px);min-width:240px;max-width:340px;padding:0;display:flex}.chat-audio__play{cursor:pointer;color:#fff;background:#ffffff38;border:none;border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;width:28px;height:28px;display:inline-flex}.chat-audio--theirs .chat-audio__play{background:color-mix(in srgb, var(--accent) 85%, 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.chat-audio__bar-fill{background:var(--accent)}.chat-audio__time{font-variant-numeric:tabular-nums;opacity:.9;text-align:right;flex-shrink:0;min-width:2.2em;font-size:.68rem;line-height:1}.chat-audio__time--muted{opacity:.7}.chat-audio__rate{color:#fff;font-variant-numeric:tabular-nums;cursor:pointer;opacity:.95;background:#ffffff2e;border:0;border-radius:6px;flex-shrink:0;min-width:2.1rem;padding:2px 4px;font-size:.68rem;font-weight:700;line-height:1.2}.chat-audio--theirs .chat-audio__rate{background:color-mix(in srgb, var(--accent) 85%, #000);color:#fff}.chat-audio__rate:hover:not(:disabled){filter:brightness(1.08)}.chat-audio__rate:disabled{opacity:.55;cursor:wait}.chat-audio__spinner{animation:.8s linear infinite chat-audio-spin}.chat-audio__skeleton{background:#ffffff38;border-radius:999px;flex:1;min-width:0;height:3px;position:relative;overflow:hidden}.chat-audio--theirs .chat-audio__skeleton{background:color-mix(in srgb, var(--text-muted) 30%, 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